Need information about our office, paperwork or policies? At Chapel Hill Pediatrics and Adolescents, our staff takes every effort to make working with us a positive experience. For your convenience, we’ve provided answers below to questions that are frequently asked about our office and its policies.
Yes! To register with our office as new patients, please call us at (919) 942-4173 and press option 2 for scheduling. Please let the receptionist know that you are wanting to register new patients. Let the staff member know which office you would prefer to visit and which pediatrician you would like to see (if you have a preference). If you need to schedule an appointment, the staff member can also do that when you call to register with our office. Chapel Hill Pediatrics and Adolescents will do our best to promptly see new patients for well-child physical exams and routine care of chronic issues. We also go out of our way to offer same-day availability for acute care appointments (sick visits).
You will also need to make arrangements for your child’s previous medical records to be sent to us. When transferring your child’s care from another practice, please fill out a medical records release form at your prior office and request they send the records to Chapel Hill Pediatrics and Adolescents, PA. Please also request that they fax your child’s immunization records to us at (919) 933-3473.
If your child is a new patient and has special health needs, please let our staff know so that the pediatrician and/or care coordinator can assist in planning for the visit.
You can alternatively fill out a medical records request form and drop it off at our office or fax it to us at (919) 933-3473 so that we can request prior medical records for you. Please note that you must complete a release form for each child and each practice where your children were previously seen. Children 12 years of age or older must also sign release forms.
Even before your baby is born, it is possible to meet one of our physicians at one of our “Meet and Greet” sessions held at each practice location several times each month. It is also possible to schedule a meeting with a specific physician during office hours (there is a fee for an individual consultation outside of the meet and greet times).
After delivery, your baby will be seen by a physician on staff at the hospital. Prior to discharge, you should contact our office to make an appointment for your newborn’s hospital follow-up visit, usually 1-2 days after discharge.
You can review some of our health insurance and financial policies on our insurance and billing page. For a complete, updated version of our financial policy, please click on the link below to download the payment policy as a PDF.
For life-threatening emergencies, we recommend that you dial 911.
All calls during the hours of:
should be directed to our office(s).
For questions or concerns that arise outside of the hours listed above and cannot wait until the office re-opens, we have an answering service ready to take your call. The nurse responding to a call will listen to the concern and provide a recommended course. The pediatrician on-call will be contacted if the nurse feels the decision-making process requires physician input or if the pediatric protocol directs a pediatrician to be involved.
The after hours number to call is 919-230-9544.
Please note the time you call and if a return call is delayed beyond what you believe is reasonable, please call again or click the link: https://pss-prntriage.keonahealth.com/selfservicescheduling?practice=32332 to request a call back from a nurse.
The fees for “After Hours” nurse triage phone calls are as follows:
Within North Carolina:
Out of State:
Due to the variations in each physician’s schedule with regard to days worked, vacation, and holidays, it is difficult to provide consistent and appropriate follow-up for correspondence via e-mail. If you have questions for your regular pediatrician, please contact them through the advice nurse. Your message will be reviewed that day by your regular pediatrician or a member of their pod (two to three physicians who work in the same area of the office “red, yellow, and blue”). Following their review, an appropriate response will come either from your pediatrician or the advice nurse.
We schedule appointments up to five months in advance. If you have an infant, schedule your next well-child appointment before you leave the office for your current appointment. Appointments for well-child check-ups (i.e. physical exams) fill up quite quickly!
Our office follows the recommendations of the American Academy of Pediatrics for the timing of well-child visits. Following the initial newborn hospital follow-up and two-week checkup, well infant checkups occur at two, four, six, nine, twelve, fifteen, and eighteen months. We recommend that your infant’s well-child visits be scheduled at the time of the prior well-child visit (4-month visit scheduled at end of the 2-month visit.) Following the thirty-month visit, children should be seen annually starting at three years of age. Please call three months in advance of the desired appointment time to schedule.
Most sub-specialist physicians will correspond with your primary care physician by letter once you have identified them and requested that they do so. As part of our affiliation with UNC, we have access to clinic notes and laboratory reports within the UNC system.
As part of our new website, you will soon be able to request a refill for an existing prescription. Currently, refill requests are processed by messages left on the refill request option of the phone menu. We only accept refill requests for controlled substance prescriptions such as those for ADD or ADHD.
For all other routine prescription refill requests, please call your pharmacy directly and they will fax a refill to our office. For all medication refill requests please remember to allow adequate time for our office and your pharmacy to process the request.
Contact your child’s allergist to see where he or she would recommend your child receive allergy injections. This is a list of allergists in the area who also administer allergy injections: