Frequently Asked Questions

Need information about our office, paperwork or policies? At Chapel Hill Pediatrics and Adolescents, our staff takes every effort to make working with us a positive experience. For your convenience, we’ve provided answers below to questions that are frequently asked about our office and its policies.

I am transferring my child’s care from another practice. Are there things I need to do before the first visit to your practice?

Yes! To register with our office as new patients, please call us at (919) 942-4173 and press option 2 for scheduling. Please let the receptionist know that you are wanting to register new patients.  Let the staff member know which office you would prefer to visit and which pediatrician you would like to see (if you have a preference). If you need to schedule an appointment, the staff member can also do that when you call to register with our office.  Chapel Hill Pediatrics and Adolescents will do our best to promptly see new patients for well-child physical exams and routine care of chronic issues. We also go out of our way to offer same-day availability for acute care appointments (sick visits).

You will also need to make arrangements for your child’s previous medical records to be sent to us. When transferring your child’s care from another practice, please fill out a medical records release form at your prior office and request they send the records to Chapel Hill Pediatrics and Adolescents, PA. Please also request that they fax your child’s immunization records to us at (919) 933-3473.

If your child is a new patient and has special health needs, please let our staff know so that the pediatrician and/or care coordinator can assist in planning for the visit.

You can alternatively fill out a medical records request form and drop it off at our office or fax it to us at (919) 933-3473 so that we can request prior medical records for you. Please note that you must complete a release form for each child and each practice where your children were previously seen. Children 12 years of age or older must also sign release forms.

How do I get my baby started at your practice?
What is your financial policy?
How do I contact Chapel Hill Pediatrics and Adolescents when the office is closed?
Can I correspond with my pediatrician via e-mail?
How far in advance can I schedule my child’s appointment?
When should I schedule my child’s checkup?
How do I get my child’s sub-specialist physician to share information with my pediatrician?
How do I arrange for medication refills?
I know that Chapel Hill Pediatrics and Adolescents are no longer administering allergy injections. Is there a local allergist who might administer my child’s allergy injection?